Business IT support
Practical IT support for startups, growing teams and established offices — workstation rollouts, servers, printers, maintenance and consulting, on a monthly retainer or ad hoc.
What we handle
The infrastructure behind productive work, planned and maintained so your team stops losing hours to IT.
Office IT setup
New office or relocation: workstations, cabling, network, printers and shared storage commissioned as one working environment.
Hardware & software rollout
Consistent machine builds, software licensing and configuration across a whole team instead of device by device.
Servers & shared storage
File servers, NAS, permissions and shared drives structured so people find what they need without asking IT.
Ongoing maintenance
Scheduled checks, updates, monitoring and preventive work that stops small faults becoming a day of downtime.
Troubleshooting
A number to call when something breaks, with someone who already knows how your environment is put together.
Technical consulting
Straight guidance on what to buy, what to keep, what to retire, and what your growth over the next year actually needs.
Support sized to your team
A five-person studio and a forty-person office need very different things. We scope around your headcount, your hours and the systems you already run — then quote a monthly retainer or keep it ad hoc, whichever costs you less.
- Asset list of every machine and licence you own
- Documented network and access structure
- Agreed response expectations in writing
- Preventive maintenance on a schedule
- Onboarding and offboarding handled properly
- Quarterly review of what's working
Common questions
Do we need a monthly contract?
No. Plenty of clients start ad hoc and move to a retainer once they see how often they call. A retainer usually works out cheaper past a certain volume, and we'll tell you when you cross that line.
How quickly can you respond?
Response expectations are agreed in writing when we scope your support, so you know what you're getting rather than hoping. Many issues are resolved remotely the same day.
Can you work with our existing IT setup?
Yes. We document what you already have before changing anything. Replacing a working system for the sake of it is not support, it's an invoice.
Do you provide on-site support?
Selected services are available on-site, and we're conveniently based in TTDI for the Damansara, Mont Kiara, Bangsar and wider KL area.
Related services
Tell us what's happening.
Message us with the symptom or the goal. We'll tell you what it likely involves, what it costs, and how soon we can look at it.